How We Work

The Parachute Fantasy:

Client calls consultant 2 weeks before a scheduled event. They have no time to meet you to plan, but hope you can parachute in and perform a series of small miracles.

Process Matters doesn’t specialize in parachute consulting.  The following diagrams reflect our philosophy and approach.

Common Client Assumptions about scope of work & how time will be spent.		More complete scope of work & how time is usually (& better) spent.

Our approach helps clients:

• FOCUS on what the most important conversations are  
• CLARIFY the intended outcomes of those conversations,  
• IDENTIFY who needs to have those conversations, and  
• DESIGN how we can best have those conversations.